Sandra Baker

MSc Aud(C) RAUD RHIP

Co-Founder and
Director of Audiology

I obtained my Master of Science in Audiology from Dalhousie University in 2001.  Prior to becoming an Audiologist, I worked in various capacities in the audiology field for a non-profit hearing clinic in Vancouver, first as an Audiometric Technician, then as their Communication Devices Manager. After completing my audiology studies, I returned to the non-profit hearing clinic and worked as a staff Audiologist, stepping in as Interim Head of Audiology in 2004. In 2010, I became the Manager for their satellite hearing clinic in the Tricities until 2021. Over the past year, I have worked for Fraser Health, in the audiology clinic in Maple Ridge and for UBC, as the lead Clinical Instructor for a pilot student-led hearing clinic.  

In September 2022, I founded Network Hearing Health, with my long-time colleague and friend, Grace Shyng. This has been an incredible milestone in my career.

My professional areas of interest include amplification, tinnitus management (for which I am specially trained in Tinnitus Retraining Therapy), as well as communication accessibility, particularly for post-secondary students. Over the past couple of years, I’ve participated on committees for Speech Audiology Canada and WorksafeBC.

• Registered Audiologist and Hearing Instrument Practitioner with the College of Speech and Hearing Health Professionals of BC (CSHBC)
• Certified Practice in Cerumen Management (CSHBC)
• Certified in Tinnitus Retraining Therapy
• Certified member of Speech-Audiology Canada
• Registered member with Speech and Hearing BC
• Clinical Assistant Professor with UBC School of Audiology and Speech Sciences (SASS)
• Recipient of the Noelle Lamb Excellence in Clinical Education Award from UBC SASS

Originally from Alberta, I’m now a longtime local resident with my husband and son. I enjoy cycling, knitting, and hiking. As an avid cyclist, we might see each other on the roads or paths, or at a local cycling charity event. I’m so excited to be opening this new venture with my longtime friend and colleague Grace. I look forward to starting my day by cycling to work along the Fraser River, and then providing top notch hearing health services to our local client communities in our new modern space. 

Fun fact: In the late 1990s, I spent 6 months volunteering for an orphanage in Guatemala where I worked in the nursery and also in the school teaching art and physical education.

Grace Shyng

MSc Aud(C) RAUD RHIP

Co-founder and
Director of Audiology

I obtained my Master of Science in Audiology from the University of British Columbia in 1995. Upon graduation, I was hired as a staff audiologist for a Vancouver-based nonprofit hearing clinic where I had completed one of my externships. Over the subsequent 27 years, I worked as a staff Audiologist, then Head of Audiology and then as Interim Executive Director (ED) from 2018 to 2020. During this period as ED, I successfully led a capital project where we built the most accessible building in Canada, as awarded by the Rick Hansen Foundation. Between 2021 and 2022, I worked for a private practice in Surrey, as well as for UBC School of Audiology and Speech Sciences, where I developed and coordinated a very successful pilot student-led hearing clinic. 

In September 2022, I founded Network Hearing Health with my long-time colleague and friend, Sandra Baker. This has been a truly wonderful milestone in my career.

My professional areas of interest include hearing health and aging, tinnitus management, auditory processing, amplification and communication accessibility in work and public spaces. Over the past couple of years, I have served on several committees for Speech Audiology Canada, UBC School of Audiology and Speech Sciences, and the College of Speech and Hearing Health Professionals.

Qualifications:

• Registered Audiologist and Hearing Instrument Practitioner with the College of Speech and Hearing Health Professionals of BC (CSHBC)
• Certified practice in Cerumen Management (CSHBC)
• Certified member of Speech-Audiology Canada
• Registered member with Speech and Hearing BC
• Clinical Assistant Professor with UBC School of Audiology and Speech Sciences (SASS)
• Inaugural recipient of the Noelle Lamb Excellence in Clinical Education Award from UBC SASS
• Certified in Tinnitus Retraining Therapy
• Certified IHS (International Hearing Society) Tinnitus Care Provider

On a personal note, I was born and raised in East Vancouver, so I’m a true native Vancouverite. (As a kid, I would sit on my back porch on hot summer nights watching the lit cabin of the PNE Spiro Tower go up and down!). I’m now a longtime resident of the Tricities, where I live with my husband, two grown-up kids and our dog. I enjoy creative writing, hiking, and travelling. I’m ecstatic to be starting this new clinic with Sandra, my longtime friend and colleague, and look forward to welcoming everyone into our wonderful new modern space. After several decades commuting to Vancouver, I’m over the moon that I get to live and work in beautiful PoCo and provide quality hearing health services to our clients from the Tricities and beyond!

Fun Fact: In the summers of 1998 and 1999, I travelled to Zimbabwe with a Rotary International Hearing Health Care team where Marianne McCormick was our audiology team lead in 1998. We provided audiology services across the country, and trained local professionals on hearing health service delivery. And we managed to enjoy some fun safaris without getting eaten by a hippopotamus or a lion!

Marianne McCormick

M.Sc., Au.D., RAUD, RHIP

Clinical Audiologist

I obtained my Master of Science in Audiology from the University of British Columbia in 1991 and my Doctorate of Audiology from Central Michigan University in 2008.  For over 30 years I have had the privilege of working with children and their families in a variety of hospital, educational and clinical settings.  I was program lead for the public health audiology program in Vancouver from 2003 to 2022. A highlight of that period was the implementation of the BC Early Hearing Program that can identify permanent hearing loss at birth and ensure that children with hearing loss achieve their best potential.

My professional areas of interest include amplification for young children, psycho-social support for people with hearing loss and workplace well-being. I have served on committees for Speech Audiology Canada, UBC School of Audiology and Speech Sciences, and the BC Early Hearing Program.

Qualifications:

• Registered Audiologist and Hearing Instrument Practitioner with the College of Speech and Hearing Health Professionals of BC (CSHBC)
• Clinical Assistant Professor with UBC School of Audiology and Speech Sciences (SASS)

On a personal note, I have called the Lower Mainland home since 1988 but I love travelling within Canada and internationally.  Most recently I’ve been to Spain where I fell in love with the friendly lifestyle, amazing food and precious cultural heritage.  When I’m not planning foreign adventures, my husband and I love walking our active dog on local trails and beaches.

Fun Fact: In the summers of 1997, 1998 and 1999, I travelled to Zimbabwe with a Rotary International Hearing Health Care team. We provided audiology services across the country, and trained local professionals on hearing health service delivery. Grace Shyng and I worked on the same team in 1998 and enjoyed some incredible safaris during our spare time!

Pam Klassen

Office Manager

I was born and raised in Edmonton but have had the joy of calling the TriCities home for over 35 years. My passion for helping those with hearing difficulties​ stems from having several family members that struggle with hearing loss themselves. I have witnessed the incredible benefits that come from services that start with thorough assessments, followed by the best care in hearing aid and treatment services.

I have extensive experience in office administration and sales. As the Office Administrator for Network Hearing, I will strive to do my job with integrity and excellence, with a desire to have every client feel supported and cared for in every aspect of the services we offer. I am so excited to be a part of a team that genuinely aspires to make a difference in people’s lives by helping clients manage their hearing loss with hope and confidence. 

Fun fact:  My favorite thing to do is spending time with my family and friends but I also love interior decorating, crafting, and event planning.

Sally Rupert

Audiometric Technician

I am originally from South Africa and I immigrated to Canada with my husband and son in March 2002. Two years later, we added another beautiful son to our family. I’ve been a busy homemaker raising my sons, attending their school plays, concerts, various sports events, and served on the school PAC for many years. I also spent 10 years volunteering for the Port Coquitlam Minor Hockey association.  

I re-entered the workforce in 2013 and worked for a local family-owned pharmacy for the next 9 years. I was so happy to work alongside so many wonderful people that made my transition back to work very smooth and easy.   

Now that my boys are grown and moving on to their next adventures, I am excited to start my own new adventure with Network Hearing! As the Office Administrator, I look forward to meeting and helping our clients learn more about our hearing health care services. 

Fun fact:  I’m a huge animal lover and ideally, I’d be living on a farm taking care of all neglected and forgotten animals.  

Emma Mckay

Office Assistant

As an Office Assistant for Network Hearing, I aim to do my best to make every client feel welcomed and supported in their journey towards better hearing. I value the life-changing help that our hearing healthcare services provide for members of our community, and I am proud to be a part of this team.

I was born and raised in the Tri-Cities, and I am beyond grateful to be living on this land. I have grown a great passion for animating and designing throughout my life. Prior to working at Network Hearing, I earned a bachelor’s degree in media arts with a specialty in 2D animation from Emily Carr University in 2023. I also enjoy playing guitar, spending time with family and friends, and crocheting.